The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Your privacy is safe at White Door Studios. Your name, shipping address and email address are only used for the purposes of fulfilling your order and are not shared in any way outside of White Door Studios. You will only be emailed regarding order details.
Dimension information can be found within each item's description. Please contact me if any information is missing. All wreath dimensions listed are finished outer edge to outer edge measurements of all the materials, not the size of the base alone. Wreath diameters and arrangment height and width measurements are approximate. Each item is individually made to order, and your item may vary slightly in size from stated dimensions. Please be sure to review this information before ordering to ensure the item will fit your space.
Requesting a custom order:
Custom orders are welcome and encouraged! I love creating that special, one of a kind piece. Custom orders must be paid for up front, before production on the item can begin. A private custom listing will be created for your custom order. Custom orders are not eligible for a return or exchange. Custom wreaths over 26" in diameter may be subject to oversized shipping charges and are not eligible for any free shipping promotions. These shipping charges will be combined with your item price in your custom listing, as these custom orders cannot be combined with other items to become eligible for a free shipping over 'x' amount promotions.
All items are packaged with care. Gift notes may be added to any order. Invoices and pricing information are never included in your shipment. For an additional fee, you can choose to have your item gift wrapped. Item will be wrapped in plain kraft paper and completed with a simple ribbon. Your gift note, if included, will be secured to the ribbon.
Returns and exchanges are only accepted within the terms and conditions stated above. Authorization is required for all returns. Please contact me via Etsy if you need to return an item.
Refunds will be given for the item price only. Shipping costs are non refundable on any order. Exchanges may incur additional costs. Returns on items purchased with "free shipping" will have $10-$20 deducted from the refund to cover the original shipping costs.
Returns sent without authorization or outside of the above terms will be refused and returned to sender. Returned items that arrive damaged or broken will not be refunded. Insuring your return shipment can protect you in the event of damage. Please contact me for more information.
In the unfortunate event that an item arrives damaged, please contact me withing 48 hours of delivery to report the damage. You will be required to provide photos of both the damaged item and packaging via Etsy message. Hold on to any packaging, as this will be needed in the event of a shipping insurance claim. An online affidavit and photos of both the damaged item and packaging will also be required to complete an insurance claim. Once your claim is submitted, I will issue a refund or send a replacement item. For minor damage, a partial refund will be issued.
All shipments are sent to the address listed in your order. If this needs to be changed, please contact me ASAP via Etsy conversation. White Door Studios is not responsible for packages that do not arrive due to an incorrect address entered by a buyer. A package sent back to me due to an address error or failure of a buyer to retrieve the package from a post office will be resent upon payment of additional shipping fees. If the delivery issue is the fault of the USPS, no charges will occur.
While I do my best to hurry all orders with Priority or Express shipping status, adding a shipping upgrade does not guarantee a rush on your order. These options refer to the shipping method itself. If you need an order by a certain date, please contact me BEFORE placing your order to make sure I can accomodate your request. A rush fee may apply to these requests. Please note that custom orders cannot be rushed by choosing a faster shipping method.
Cancellations are accepted within 24 hours of purchase. All cancellation requests must be made via your Etsy purchases page (this can be accessed by choosing 'purchases and reviews' from the drop down menu under 'you' in the upper right corner of your screen). This connects your request to your order number and provides a record of the request for both of us. Requests made outside of Etsy will not be honored.
Personalizing an item:
All wreaths can be personalized with a wooden initial, please contact me for pricing information on adding this detail to the wreath of your choice.
Ribbons on any wreath can also be changed to better suit your color scheme. Just contact me with your request and I will do what I can to accomodate your choice of ribbon color.
Other items within my shop can also be personalized. Please contact me for more information on any item you'd like to personalize
Many times a wreath will ship in a box that is smaller than the listed diameter of a wreath because the outer materials are quite flexible. This helps keep shipping costs lower, and ensures that the wreath will not be tossed around in the box during transit. A tight fit ensures a safer arrival of your wreath. Rest assured, your wreath will return to it's full size once unboxed, although a bit of fluffing or manipulation of outer materials may be required.